Issue ID 003967:
PriorityVery High
CategoryHero Siege - Online multiplayer
PlatformPC
Version2.0.0.3
SeverityMajor
StatusResolved
SummaryHero Siege Account Deleted!
DescriptionHello there,after a long time of not playing the game I tried to log back in today but it says that my password or account name is incorrect. So if I try to reset my password or forgot account name it say that my e-mail address is not in use but I noted all my account details and everything Ive entered is correct.My previous Account name was Rheccon with the email address dwjak1995@yahoo.de. I had only 1 multiplayer character, a maximum lvl Pyromancer. Please help me out!
Created2017-09-13 21:13:32
Updated2017-11-09 21:03:25
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Notes:
(001533)
Rhecon (reporter)
2017-09-30 16:20:24
Still waiting for an answer :I
(001534)
Esko
(Admin)

2017-10-05 14:46:44
Hi. I searched for your account and found it based on your description. Except that the email of the account seems to be dwjak1995@web.de, not @yahoo.de. With that email address you should be able to recover your lost password :)
(001535)
Rhecon (reporter)
2017-10-05 16:24:13
Hey,thanks you very much for helping me out! But now theres another problem. I do not own the email dwjak1995@web.de, so that means when I created this account I typed a wrong email address. What can I do now?
(001536)
Rhecon (reporter)
2017-10-05 16:26:32
Also this email address doesnt even exist. I just tried it on web.de
(001556)
Satains
2017-11-09 21:03:24
I have the login of my account, but my character is not there, I enter much times but dont show my character, on my steam account you can see the achivement of my level. Please, help me.
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Issue history:
Date modifiedUserAction
2017-09-13 21:13:33RheconNew issue
2017-09-15 11:52:02JussiChanged status to: Assigned to Esko
2017-09-15 11:52:05JussiChanged priority to: Very High
2017-09-30 16:20:24RheconAdded note 001533
2017-10-05 14:46:45EskoAdded note 001534
2017-10-05 14:49:00EskoChanged status to: Resolved
2017-10-05 16:24:13RheconAdded note 001535
2017-10-05 16:26:32RheconAdded note 001536
2017-11-09 21:03:25SatainsAdded note 001556
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